This policy describes the personal information Nezzha European Brands Inc. collects about you, why we collect it, how we use it, and when we share it with third parties. This policy covers our US and rest of the worlds online experiences including our websites and mobile apps. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
If you have any questions about our privacy policy, please contact us as described in the section below
For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Nezzha European Brands, Inc. by email or telephone
Nezzha European Brands Inc.
1-888 9NEZZHA (1-888-963-9942)
info@nezzha.com
What kind of information does Nezzha European Brands Inc. collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our websites stores, install or use our mobile apps, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online, through a mobile app, by phone and in our stores. We may combine personal information with information about your online transactions and other interactions with us, including your purchases. We may also combine your personal information with information we receive from other sources, such as joint marketing partners, public databases, publicly available pages on social media platforms and other third parties. In addition, if you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared.
If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
How does Nezzha European Brands Inc. use my information?
We may use your personal information in the following ways:
• To process and fulfill your order, including to send you emails to confirm your order status and shipment
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, including marketing communications that we believe may be of interest to you
• To make your shopping experience easier, more enjoyable and more efficient
• To address problems with and improve our products, brands, services
• To allow you to use our online technologies
• To provide consistent, personalized services across all channels and all of our brands, including to personalize our advertising, marketing communications, shopping experiences and promotional offers
• To facilitate social sharing
• To allow you to apply for an offer of credit from a payment card provider
• To allow you to enroll and participate in a loyalty or customer relationship program
• To administer and fulfill our contests and other promotions
• To help us learn more about your shopping preferences
• To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
• To enforce our Terms of Use or other policies
• As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with legal process
You always have the choice not to receive marketing information or calls by emailing us to info@nezzha.com
How does Nezzha European Brands Inc. share my information?
We may share your personal information in the following ways:
• Direct Mail. If you purchase brand products through our website or by placing a catalog order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations for their direct mail marketing purposes. We do not share email addresses for such purposes. We also do not share personal information about customers who only browse, email comments, request a catalog, or request email updates, or who purchase only at www.nezzha.com.
•
• Social Sharing. Your personal information may be disclosed in connection with your social sharing activity, such as if you log into your customer account from your social media account. By connecting your customer account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy.
• Service Providers. We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• Third Parties. We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
• Legal Requirements. We may share information about you if necessary or appropriate, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the operations, privacy, safety, property or rights of Nezzha European Brands Inc.
Business Transfer. In the unlikely event of a sale or merger of Nezzha European Brands, Inc. our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
We may collect information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information; information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you; and aggregated information.
We may collect information in a variety of ways, including:
• Your browser or device: Certain information is collected by most browsers or automatically through your
• Mobile applications: When you download and use one of our mobile applications, we may track and collect usage data, such as the date and time the app on your device accesses our servers and what information and files have been accessed, viewed and/or downloaded to the app based on your device number or
• Cookies: Cookies are pieces of information stored directly on the computer that you are using. Our websites, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. We use the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to measure the success of our marketing campaigns, and for security purposes. If your browser is set to decline cookies, you may not be able to access your customer account or make a purchase on our websites.
• If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that
• Using pixel tags and other similar technologies: We may use pixel tags
• Analytics: We use third-party service providers, including Google and Adobe, which use cookies and similar technologies to collect and analyze information about
• IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned to the computer that you are using by your Internet service provider. An IP address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages that were visited. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice and is done automatically by many websites, applications
• Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. You may be permitted to allow or deny such uses, but if you do deny them, we may not be able to provide you with
Aggregated information: We may collect and use aggregated personal information, which does not personally identify you. For example, we may calculate the percentage of our site users who have a particular telephone area code.
In order to provide you with a more efficient and convenient shopping experience, you may be able to access various content or sign into your account from many different devices. If you use many different devices to access our sites or our mobile applications, such as your home computer, laptop and/or mobile device, we may be able to link each of your devices with your account. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we will be able to associate your current device with your account information. Information we have collected from your different devices may be combined with other information you have provided us, including information that is saved in your customer account, and we may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this privacy notice. You may choose to browse our site without your device being recognized by signing out of your account.
How do I make choices about receiving promotional communications?
Nezzha European Brands, Inc. want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service at info@nezzha.com
If contacting customer service, please be sure to include your full name and the email address you used when you registered. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your email request.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at our website, please feel free to place your order with us by telephone at the number listed in the section contact us.